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Frequently Asked Questions

  • How do I place my order?
    You place your order by clicking on the confirm order button at the end of the on-line order process. You will be guided through the process of placing an order by a series of simple instructions. Once you have placed your order, we will send to you an order confirmation providing you with a payment reference and the value of your order and which has been debited to your credit/debit card. To cancel your order after it has been dispatched to you, you will need to follow the “Right of withdrawal”. Alternatively, you can return the order confirmation emailed to you with the text “cancellation”. This should be on the same day as the order has been placed.
  • Shipping
    The usual delivery time is for Czech Republic 1-5 working days, EU 5-10 working days and other countries 5-20 working days. We do not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. If you have not received the entire order as detailed in the order confirmation, please contact us at +420 773107888 or email info@homemadehandmade.com DELIVERY CHARGES: Domestic (Czech Republic): from €3,5 Europe 1 (Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Netherlands, Portugal, Spain, Italy and more...): € 7 up to 1 kg € 9 1kg up to 2kg €12 2kg up to 5kg €14 5kg up to 10kg Contact for larger orders than 10kg. Price is according to specific weight. Europe 2 (Albania, Bulgaria, Croatia, Hungary, Poland, Romania) €5 up to 1kg €7 1kg up to 5kg €9 5kg up to 10kg Contact for larger orders. Price is according to specific weight. Europe 3 (Cyprus, Malta, Switzerland, Sweden, UK and more...): €12 up to 1kg €15 1kg up to 5kg €17 5kg up to 10kg Contact for larger orders. Price is according to specific weight. Rest of the World: €25 up to 1kg €30 1kg up to 2kg €40 2kg up to 5kg Contact for order more than 5 kg. For international orders, please note that you may be subject to import additional duties and taxes once a shipment reaches your country. In this case, customers are responsible for paying these additional fees.
  • Secure ordering & payment
    On www.homemadehandmade.com you can use the following credit cards: Visa, Mastercard/Visa as well as Paypal. All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus delivery charges. Payment can be made by any of the methods specified in the Payment section of this Website (Paypal). You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to, or subsequently refuses to, or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery. We will retain the legal ownership of the goods until you have made full payment and such payment has been received by us.
  • Returns & Refunds
    Due to the nature of the products, all processed orders are final and there is no return. All our products are freshly made in small batches and it is important that customers know the product they receive has not been previously returned and tampered with, by another customer. If you are unhappy with your purchase, please let us know immediately so we can work to resolve the issue. The orders are usually shipped the following day, and WE DO accept cancellations of the order, if it is made before shipment. Payment will then be returned.
  • Log statistics
    Log statistics are used at www.homemadehandmade.com and means that a statistical system collects information that can provide a statistical picture of how many visitors a website has had, where they come from and in what part of this site they vacated etc. At www.homemadehandmade.com log statistics are used to optimize the website and its functionality. Log statistics are used to personalization of marketing towards the user and to enhance a more user friendly website. To enter into an agreement with us via the website you must register with the following personal information: • Name • Address • Phone number • E -mail address Personal information is registered in homemade handmade 's customer database. They are stored for 5 years before they will be deleted. We record your personal information for the purpose of delivering goods to you. When collecting personal information through our website, we ensure that it is always done with your express consent, so that you are informed of exactly what information is collected and why. All company employees have access to the information recorded about you. The data controller is shop manager Katja Andersson Elverdal . We do not store customer data encrypted. We do not transmit customer information encrypted. All information is in our database, which is protected behind passwords, and no third party has access to our data. This information will not be disclosed to third parties. No sensitive personal information is registered. As registered with homemade handmade, you always have the right to object to the registration and you have the right to inspect the information recorded about you. You have these rights according to the Personal Data Protection Act and requests should be presented to homemade handmade via email:info@homemadehandmade.com This Privacy Policy shall be construed in accordance with the laws of Czech Republic.
  • Can I use the soap on my face?
    All of our soaps can be used on the face. As they contain extra oils and moisturizing glycerin,they do not dry out the skin. The soaps all have different essential oils that have beneficial properties to skin and hair. We usually specify if the soap is especially suitable for a particular skin type (like mature or sensitive skin) or skin problem (like acne). If you have very sensitive skin or allergies, we recommend trying the soap on another area first.
  • Are the products safe to eat?
    All homemade handmade products are made from natural ingredients - many that you find in food products. However, we do not recommend eating our products as they will taste bad and most likely give you a stomach ache.
  • Where are you located?
    We are located in Prague, Czech Republic.
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